Job Description
What Makes Us Unique
At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 but we're just getting started.
Are you passionate about web design and eager to embark on a fulfilling career in the field? If you've dabbled in website creation using platforms like Wix, Squarespace, or Wordpress, have a background in customer service, are a problem solver and have a knack for creating engaging content, then Cloudbeds is looking for you!
This entry-level position offers a unique chance to provide customer support to our existing website customers while actively contributing to the new customer setup and onboarding process under the guidance of our seasoned Website Design team.
Location: Remote
Working shifts: 8 AM to 5 PM PST / 4 PM to 1 AM UTC
What You Will Do:
Managing the support tickets through our ticketing system from live customers with published websites while maintaining the required SLA
Managing all records and upkeep all task management systems related to websites services
Working with and communicate directly and effectively with our different customer profiles through video calls, emails, and voice call
Resolving and handling customer complaints, and ability to handle deadline-driven pressure
Taking customer scoping, content collection, and revision calls then coordinating the customer requirements with website designers
Gathering property details and website requirements then organizing the information for the website designer’s reference
Proactively communicating with customers and providing timely updates on the project progress
Managing multiple account timelines, completing of requirements, and communicating priorities with the website designers to meet deadlines agreed with the customer
Overseeing the timely completion of website builds and ensuring that the quality of the website meets the customer requirements
Assisting the customer in acquiring domain names, updating domain settings, and publishing websites
Assisting website designers in onboarding customers: Editing the published websites based on the requirements of the customers using our in-house website builder
Investigating website errors, cases, or supporting, researching, and suggesting website support process improvement
Using a consultative approach in maintaining our high quality, professional, hospitality websites and communicating with all customers
Handling the creation of landing pages or single-page websites
Managing internal escalations and coordinating with internal teams to give website onboarding updates or resolve customer concerns
Using tools (AI) to create visual elements or content that are in line with our customers’ branding
Proofread content and correct errors
Staying up to date with website trends and website development techniques that are most effective in engaging consumers
Key Competencies include:
Creative, has a keen eye for design, and high attention to detail
Highly responsive to internal and customer inquiries with a goal to complete tasks related to concerns raised
Effective execution of several website updates with varying processes in a timely manner
Effective communication and Emotional Intelligence: outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
Able to lead and collaborate with a diverse team of different personality types
Open to general changes, improvements, and process updates
Highly organized, can handle result-driven pressure, proactive, self-starter, and team player with a love of continually improving the processes around you
You’ll Succeed With:
Experience with Website Design Builder or Platform like Wix, Squarespace, GoDaddy, or Duda preferred
Experience with Adobe Photoshop or Canva preferred
Experience with using AI for text content creation
Fluent English
Fluent Spanish
Excellent customer service - Passionate about meeting customers from all over the world and happy to provide them genuine customer service (customer service experience required)
Excellent communication skills and a positive attitude
Excellent problem-solving skills and emotional management
Excellent internet/wifi connection
What to Expect - Your Journey with Us
Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Company Awards to Check Out!
Best All-In-One Hotel Management System | HotelTechAwards (2025)
Overall 10 Best Places to Work | HotelTechAwards (2025)
Most Loved Workplace® Certified (2024)
Top 10 People’s Choice(2024)
Deloitte Technology Fast 500 (2024)
Discover our Benefits:
Remote First, Remote Always
PTO in accordance with local labor requirements
Monthly Wellness Fridays - enjoy an extra long weekend every month
Full Paid Parental Leave
Home office stipend based on country of residency
Professional development courses in Cloudbeds University
Access to professional development, including manager training, upskilling and knowledge transfer
Everyone is Welcome - A Culture of Inclusion
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.