The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
The Role
In this role, you will work on a variety of projects to implement and improve AspenTech control systems and provide ongoing customer support to ensure reliable performance and world-class customer satisfaction. Working from Montreal campus, and from company and customer sites across North America as required, the successful applicant will contribute to project delivery excellence in support of utility customers in the energy generation transmission and distribution industries.
Your Impact
Design, plan, integrate, test and commission hardware and software requirements on customer systems.
Perform installation, integration, and testing of the hardware, software and system.
Own troubleshooting efforts for discovered variances and deploy resolutions in a timely manner.
Define project requirements through customer communication and communicate the requirements to other departments, as necessary.
Provide networking and system/application design
Customize system, hardware and network configuration based on customer requirements.
Provide customer support and assistance per contract maintenance and warranty.
Assist in creating training materials and project documentation as needed.
What You'll Need
Bachelor’s degree in Electrical Engineering, Computer Engineering, Physics, Systems Engineering or related field and internship experience required.
Basic knowledge of computer programming; introduction to C programming at minimum. Basic knowledge of computer architectures, networking, databases, and operating systems.
Ability and flexibility to travel to domestic and international customer sites.
Excellent organization, interpersonal and verbal and written communication skills.
Strong commitment to providing superior customer service.
Ability to work on several projects in parallel in a fast-paced environment.
Excellent analytical and problem-solving skills.