Associate Payment Operations Analyst

Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters. Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or in a remote-eligible role, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks. BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another. ✨ Let’s give businesses more time for what matters. Make your impact within a rapidly growing Fintech Company The Payment Operations team is part of the broader Payments & Strategic Partnerships Team and ensures payments are processed securely, accurately, and timely, while balancing customer experience, growth, and compliance. As a Payment Operations Analyst, Assoc, you will play a key role in supporting both payment operations and legal operations workflows that protect BILL, our customers, and our partners. This role is responsible for executing high-accuracy operational processes, including payment exception handling and legal request processing such as liens, garnishments, bankruptcies, subpoenas, data pulls, and other legal inquiries. You will work both independently and cross-functionally with Legal, Compliance, Risk, Support, and Operations teams to ensure requests are handled within service levels, in accordance with policy, and with strong attention to detail. We’d love to chat if you have: Process and manage legal operations workflows including liens, garnishments, bankruptcies, subpoenas, levies, data pulls, and other legal inquiries in accordance with internal procedures and regulatory requirements Review, validate, and complete payment and legal requests with a high degree of accuracy, ensuring appropriate documentation, tracking, and timely resolution Partner with Legal, Compliance, Risk, Support, and other cross-functional teams to research requests, resolve exceptions, and support escalations Maintain detailed case records, audit trails, and supporting documentation for legal and operational activities Investigate payment exceptions and account-related issues, identify root causes, and take action to resolve or escalate them appropriately Monitor queues and service levels to ensure time-sensitive legal requests and payment operations tasks are completed within required deadlines Perform data pulls and account research to support internal reviews, external requests, audits, and reporting needs Ability to exercise sound judgment when handling sensitive customer and legal matters Identify process gaps and recommend improvements that increase control, efficiency, accuracy, and scalability across payment and legal operations workflows Availability for flexible work hours, including early mornings and late evenings Preferred: Experience in payments, legal operations, financial services operations, or back-office support functions Preferred: Familiarity with processing liens, garnishments, bankruptcy notifications, subpoenas, legal holds, or similar request types Preferred: Experience with Google Workspace (formerly G Suite) and/or Microsoft Office Visa Sponsorship: Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. Zone 1- San Francisco Bay Area CA (includes HQ), New York City, Seattle, Los Angeles County $26.49—$31.49 USD Zone 2- CA (Non San Francisco Bay Area and Los Angeles County), Austin TX, Massachusetts $23.85—$28.37 USD Zone 3 -Utah (includes Utah office), Houston TX, Florida, North Carolina $22.55—$26.78 USD What’s in it for you? Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well. Here is a preview of some of the amazing benefits here at BILL: 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP) HSA & FSA accounts Life Insurance, Long & Short-term disability coverage Employee Assistance Program (EAP) 11+ Observed holidays and wellness days and flexible time off Employee Stock Purchase Program with employee discounts Wellness & Fitness initiatives Employee recognition and referral programs And much more Don’t believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages. BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture. We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com. To ensure a fair evaluation, our Candidate Integrity Policy prohibits the use of unapproved external assistance, including generative AI, during live interviews or assessments. Doing so will result in a review and potential disqualification. Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.