Associate IT Support Analyst

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work. With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together! How you will make an impact: As an Associate IT Support Analyst at Iterable, you will play a pivotal role in supporting our users both remotely and onsite. You’ll be the friendly face that keeps our employees productive and well supported. By combining technical skills with empathy and a passion for helping others, you’ll deliver world-class customer service to Iterators in the office and around the world. This position is ideal for someone early in their IT career who is committed to continuous learning and development. You’ll have the opportunity to grow alongside experienced IT professionals who value mentoring, collaboration, and knowledge sharing. One of our core values is a growth mindset, and Iterable is a place where everyone has the opportunity to learn and grow. If this role excites you but you don’t check every box, we still encourage you to apply. At Iterable, we value the unique skills, perspectives, and potential you bring far beyond what’s captured in a job description. How you will make a difference: Serve as the primary on-site support for SF-based employees and visiting executives, keeping the office running smoothly and creating an environment where people can do their best work. Manage user accounts and permissions, ensuring employees receive secure, accurate, and timely access to the systems they need. Deliver hands-on support for Mac and Windows devices, helping employees quickly resolve hardware and software issues. Partner with the Workplace team to support on-site events and assist with office projects. Conduct onboarding and offboarding in partnership with the People Operations team, ensuring a smooth and positive Day 1 experience for new hires. Document and maintain IT processes and procedures, ensuring they remain up to date and accurate. Capture and share knowledge as you work, contributing to a living knowledge base that helps the team resolve issues more efficiently. Contribute ideas and feedback to ongoing IT improvement efforts, helping refine processes and enhance team experiences. We are looking for people who: Have familiarity with Okta administration or a strong interest in learning Identity and Access Management (IAM) concepts. Have experience with—or interest in learning—the admin tools in Zoom, Slack, Gmail, or Atlassian. Have some technical background and hands-on experience with printers, Wi-Fi troubleshooting, and basic A/V equipment (such as Neat devices). Demonstrate excellent customer service by bringing a patient, approachable, and empathetic demeanor to every interaction. Have strong written and verbal communication skills, with the ability to translate technical concepts into clear, understandable language. Bonus Points: Slack Admin, Okta Admin, or Google Workspace Admin certifications. Experience with JAMF and Intune. Apple certifications such as ACMT or ACiT. Perks & Benefits: Paid parental leave Competitive salaries, meaningful equity, & 401(k) plan Medical, dental, vision, & life insurance Balance Days (additional paid holidays) Fertility & Adoption Assistance Paid Sabbatical Flexible PTO Monthly Employee Wellness allowance Monthly Professional Development allowance Pre-tax commuter benefits Complete laptop workstation The US hourly pay range for this position at the start of employment is $45 - $60/per hour. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations. Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others. Recruitment Disclaimer: Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not: Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc. Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.). Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable. You may see all job vacancies on our official Iterable channels: Official Iterable website, Careers page: https://iterable.com/careers/ Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/ Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer. Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors. Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.