Associate Commercial Counsel

About Dialpad Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more. Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your role As an Associate Commercial Counsel, you’ll support the end-to-end contract process for a variety of commercial agreements, helping balance business priorities with compliance and risk in a fast-paced, sales-driven environment. You’ll work closely with more senior counsel and cross-functional teams across Sales, Finance, Privacy, Security, and Customer Success to review and negotiate agreements, respond to various requests, and help scale our commercial legal workflows. You’ll also help create scalable, AI-assisted contracting workflows that shorten review cycles and make it easier for business teams to self-serve on standard deals. In addition, you’ll help bring a practical, “AI-first” mindset to Commercial Legal, piloting new tools, documenting playbooks, and turning individual legal judgment into repeatable systems that improve speed, consistency, and risk management. This position reports to our Assistant General Counsel, Commercial. We are looking for candidates based in Buenos Aires. The role is primarily remote, with the opportunity to work from our Buenos Aires office and occasional in-person collaboration days as needed. What you’ll do Work closely with other in-house legal team members to manage the contract review process for a variety of customer, partner, and vendor contracts, including SaaS agreements, services agreements, statements of work, vendor agreements, and NDAs, from intake through negotiation and completion. Draft, revise, and negotiate contracts, and provide clear, business-oriented recommendations to internal stakeholders that balance risk and the company’s needs. Review contract modification requests and coordinate with internal business partners to negotiate terms and obtain necessary approvals for non-standard positions. Provide guidance to cross-functional teams on commonly requested edits, non-standard terms, and general contractual questions. Partner with key stakeholders, including Finance, Privacy, and Security, to address contract issues, including privacy/GDPR/CCPA-related clauses. Support the business on legal review for RFPs and a variety of other customer-driven requests. Provide legal support to the Customer Success team on customer relationship management and escalations, helping resolve issues in a constructive, solution-oriented way. Assist with efforts to improve and coordinate continuing education, online resources, and training programs for business partners. Apply original, innovative thinking and continuous improvement to our processes, products, systems, and services to better serve internal customer needs, and be a champion for a better, faster, and simpler way of doing things. Leverage AI-powered legal tools (for example, for first-pass contract review, clause extraction, and legal research) to accelerate your work, while exercising sound legal judgment and escalating complex or high-risk issues to senior counsel as needed. Skills you’ll bring At least 2-5 years of experience as a commercial attorney. Prior experience working in a sales-driven or fast-paced technology environment (SaaS preferred). Demonstrated experience working cross-functionally and preferably with sales, finance, and procurement teams. Excellent analytical and problem-solving skills, with an ability to communicate issues in a straightforward and understandable manner. Comfort using and learning AI-powered tools to assist with contract review, legal research, and knowledge management, and a willingness to experiment, provide feedback, and help improve how our legal team works with AI. Fluent in spoken and written English. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.