Job Description
About Altruist
Altruist is transforming the multi-trillion dollar wealth management industry by building an AI platform for wealth professionals. We partner with financial advisors nationwide, empowering them to grow, optimize time and resources, and deliver superior outcomes for their clients.
We're looking for exceptional talent to help us achieve our mission of making financial advice better, more affordable, and accessible to all. If you're passionate about challenging the status quo and want to do the most important work of your life, we'd love to meet you!
But first, our values
Kindness - Kindness doesn’t just equal niceness. We listen to understand. We embrace, and encourage healthy debate and diverse perspectives. We approach conflict openly, honestly, and respectfully.
Brilliance - Humility is the skill we’re most proud of and possessing a growth mindset is always top of mind. We take ownership in everything we touch; regularly using our unique superpowers to reach a common goal as a team. We succeed and fail as one.
Grit - When challenges arise, we stay laser focused on achieving our mission and finding a way forward, even when it’s hard. We are nimble and maintain a sense of urgency, swiftly adapting to change and overcoming obstacles.
About the position
Altruist is building a full-scale alternative investments custody and processing platform to support private funds, interval funds, non-traded REITs, BDCs, and other complex asset classes. We are hiring an Alternative Investments Operations Lead to help build, execute, and scale the operational foundation that supports these products end-to-end. This is a hands-on leadership role focused on day-to-day execution, operational excellence, and process ownership across the alternative investments lifecycle. The role will partner closely with Operations management and cross-functional stakeholders to support fund onboarding, workflow implementation, vendor coordination, and go-live readiness, while helping ensure controls and processes are operating as designed.
As a key operational lead for alternatives, you will take ownership of critical workflows, contribute to operational design decisions, and serve as a subject-matter resource for the team, with opportunities to grow into broader ownership and people leadership over time. You will work closely with Compliance, Legal, Product, Engineering, the Trade Desk, and external vendors (including SS&C, Monark, fund administrators, and transfer agents) to support the day-to-day operation of Altruist’s alternatives platform, helping ensure processes and controls meet institutional standards while remaining advisor-friendly and scalable.
If you enjoy building complex operational systems from first principles, thrive in regulated environments, and want to play a meaningful role in shaping one of the most operationally and reputationally sensitive capabilities at a modern custodian, this role offers significant scope for impact, learning, and growth.
Your impact
In addition to leading day-to-day alternative investments operations, this role will be a key contributor to building and evolving the alternatives platform. The Alternative Investments Operations Lead will work closely with Product and Engineering throughout design, testing, and launch phases to help ensure operational workflows, control considerations, and vendor constraints are reflected from the outset.
In this role, you will take ownership of critical operational processes and controls, contribute to the ongoing integrity and scalability of the platform, and partner with Operations leadership to support a strong, well-controlled alternative investments offering.
What you’ll do
Operational Leadership & Execution Oversight
Lead day-to-day alternative investments operations, including subscriptions, NIGOs, KYC/AML coordination, capital calls, funding, reconciliations, distributions, valuations, and other lifecycle events, ensuring timely and accurate execution.
Design, document, and maintain operating procedures, control checklists, QA standards, and audit evidence across alternative investment workflows, partnering with Operations leadership to ensure alignment with broader control frameworks.
Help define and monitor SLAs, operational metrics, escalation paths, and coverage models to support both steady-state operations and peak activity periods (e.g., capital call deadlines).
Act as a primary escalation point for high-risk, time-sensitive, or exception-driven events, exercising sound judgment and escalating to Operations leadership as appropriate.
Support operational readiness and go-live activities for new funds, asset types, and share classes by validating workflows, controls, and documentation in partnership with cross-functional teams.
Fund & Sponsor Onboarding Execution & Coordination
Lead the execution of fund and sponsor onboarding activities in close partnership with Compliance, Legal, Product, and other cross-functional stakeholders.
Coordinate the definition and implementation of fund eligibility rules, pricing cadence, lifecycle workflows, disclosures, and operational requirements to support a successful and well-controlled go-live.
Maintain and execute operational readiness criteria and go-live checklists for new alternative investment offerings, escalating gaps or risks to Operations leadership as needed.
Document onboarding decisions, requirements, and approvals in accordance with established governance and control frameworks, ensuring transparency and auditability.
Vendor Management & Reconciliation Execution
Serve as a key operational point of contact for SS&C, Monark, fund administrators, transfer agents, and pricing/valuation providers, managing day-to-day coordination and escalating issues to Operations leadership as appropriate.
Lead the execution and monitoring of reconciliation processes for positions, cash, and activity; ensure breaks are identified, tracked, resolved, and documented within defined SLAs.
Perform and coordinate root-cause analysis for recurring breaks, data issues, or vendor performance concerns, partnering with internal teams and vendors to support remediation efforts.
Contribute to vendor business reviews by preparing operational insights, reconciliation metrics, and SLA/KPI performance reporting.
Risk Management, QA & Audit Readiness
Lead the execution of operational controls for alternative investments, embedding risk awareness and control practices into daily workflows in partnership with Operations leadership.
Help define, monitor, and report on key risk indicators (KRIs), operational metrics, and QA sampling results, escalating trends or issues as appropriate.
Coordinate incident reviews, perform root-cause analysis, and support corrective action planning for operational errors or control gaps, partnering with cross-functional teams to drive resolution.
Support audit and exam readiness for alternatives operations by maintaining accurate documentation, evidence, and control artifacts in accordance with established governance standards..
Cross-Functional Partnership & Platform Enablement
Partner closely with the Trade Desk’s Alternative Investments Trading Support team to resolve advisor-impacting exceptions, funding issues, and day-to-day workflow coordination.
Work with Product and Engineering during discovery, design, and delivery to provide operational input on scalable workflows, manual risk reduction, and automation opportunities.
Coordinate with Compliance and Legal to help ensure regulatory, sponsor, and policy requirements are incorporated into operational workflows and platform design.
Contribute to ongoing platform evolution and expansion efforts, including support for new asset types, increased fund volume, and deeper automation over time.
What you bring
We’re seeking a seasoned alternative investments operations leader who is comfortable operating both strategically and tactically in a complex, regulated environment.
Experience & Expertise
7–10+ years of experience in alternative investments operations at a broker-dealer, custodian, fund administrator, or similar institution.
FINRA Series 7 license.
Deep hands-on experience with subscriptions, NIGOs, capital calls, lifecycle events, reconciliations, and vendor coordination.
Demonstrated experience executing and supporting operational controls, approvals, and audit readiness.
Experience working directly with third-party platforms and fund administrators.
Technical & Operational Fluency
Strong understanding of alternative investment structures, eligibility requirements, and lifecycle mechanics.
Proven ability to implement, document, and enhance operational workflows and control frameworks from the ground up.
High documentation rigor, with experience supporting audits, exams, and regulatory reviews through clear evidence and control artifacts.
Leadership & Judgment
Clear, confident communicator who can explain complex operational and risk concepts to cross-functional partners.
Sound judgment and steady decision-making in time-sensitive or high-risk operational scenarios, with appropriate escalation when needed.
Collaborative partner across Compliance, Legal, Product, Engineering, Trading, and Operations Leadership.
Mindset
High ownership mentality with a bias toward accountability and execution.
Detail-oriented, risk-aware, and process-driven without losing sight of advisor experience.
Comfortable operating in ambiguity, helping bring structure to evolving processes, and supporting operational scale alongside product growth.
What we bring
Attracting and retaining top-tier talent is a priority. We are proud of the culture we’ve built and are cognizant of the ever-changing professional landscape. Our dynamic offering of perks and benefits are tailored for you to feel your best while doing your best.
A hybrid work schedule for most positions to promote strong, in-person collaboration.
Stunning, amenity-filled office spaces in Culver City, CA, San Francisco, CA, and Dallas, TX. Our offices are intentionally designed for comfort, collaboration, and productivity.
Competitive pay and equity for eligible positions.
Premium healthcare, dental, and vision insurance plans (HMO and PPO).
401k savings plan with a 4% match and immediate vesting.
16 week paid parental leave.
Professional growth and development opportunities including an employee mobility program and an annual L&D budget allocation for each employee.
Company perks program (includes discounts on pet insurance, fitness, cell phone plans, and travel, etc.).
Financial guidance program (includes counseling on navigating debt, tracking personal spend, saving and planning goals, home-purchasing preparedness, etc.).
One month work from anywhere policy (with the exception of a few countries).
Total compensation includes a competitive benefits package, along with equity in the form of Stock Options (ISOs) for eligible roles. For salaried positions, a salary offer will be determined by a number of factors including experience, skill level, internal pay equity, geographic location, and other relevant business considerations. We review all employee pay and compensation programs regularly to ensure fair, equitable, and competitive pay. At Altruist, we are committed to providing fair, equitable, and competitive compensation by leveraging market data to inform our pay bands. Base salaries will be reviewed at regular intervals throughout the year, typically in conjunction with performance review cycles. By evaluating compensation on a regular basis, we are able to reward high performance and ensure all employees have opportunities for growth.
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Altruist we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.