AI Safety Policy & Operations

ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: - ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. - ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. - ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK - High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. - Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. - AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. - Excellence everywhere: Everything we do should match the quality of our AI models. - Global team: We prioritize your talent, not your location. WHAT WE OFFER - Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. - Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. - Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. - Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. - Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. - Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ABOUT THE ROLE We're looking for someone to join our Safety team and own key outcomes across policy, automation, and enterprise guardrails. You'll design integrity policies aligned with global regulations, and shape how enterprises implement guardrails when building on our APIs. You'll work within an established Safety organization, partnering with Safety Engineers, operations, and investigations while taking full ownership of your verticals. This means driving policy decisions end-to-end, architecting automation that multiplies the team's impact, and defining the safety frameworks our enterprise customers rely on. We're looking for a generalist who thrives owning outcomes, not someone who only knows one slice of Trust & Safety. You should be comfortable with ambiguity, fluent in the regulatory landscape, and excited to use AI to make safety operations faster, broader, and more robust. What you'll do: - Design and evolve safety policies for audio AI, image/video AI and agentic safety. Aligned with ISO42001, EU AI Act, DSA, US state laws, and global regulatory developments - Build scalable, AI-powered systems and workflows that dramatically reduce response times and increase policy coverage - Partner with Safety Engineers to translate policy requirements into automated detection, moderation, and enforcement systems - Drive cross-functional safety integration with product, engineering, legal, and operations teams, ensuring safety is embedded into the development lifecycle, not bolted on after - Respond to safety policy escalations: partner closely with moderation and investigations teams to triage, investigate, and resolve complex incidents, ensuring decisive and transparent action when user or platform integrity is at risk REQUIREMENTS - Broad experience across Trust & Safety: policy, operations, investigations, and content moderation, not just one specialty - Track record of owning and delivering safety outcomes end-to-end, ideally in fast-moving, engineering-first environments - Deep familiarity with the global AI regulatory landscape: EU AI Act, DSA, US state laws, and emerging frameworks - Technically conversant: comfortable with dashboards, SQL, and ML concepts, able to collaborate deeply with engineers, able to read automation in python. - Strong risk calibration: you know when to move fast, when to pause, and how to balance user safety with product velocity - Exceptional communicator who can translate complex safety considerations for engineers, product managers, executives, and external stakeholders Bonus: - Audio or voice-specific Trust & Safety experience (voice cloning, synthetic media, audio deepfakes) - Experience in engineering-first organizations where safety shipped alongside product - Background designing safety frameworks for enterprise customers or API platforms - Familiarity with AI/ML pipelines and how to build guardrails into model deployment LOCATION This role is remote and can be executed globally. However, to facilitate working with the Safety team, we prefer candidates based in GMT to GMT+3 or UK. If you prefer, you can work from our offices in Dublin or London.