AI Platform Engineer

SUPERHUMAN MAIL 👉 We exist so that professionals end each day feeling happier, more productive, and closer to achieving their potential. Our customers get through their inboxes twice as fast; many see inbox zero for the first time in years. Today we are… The fastest email experience in the world Loved and adored: see what our customers say 📣 We've joined forces with Grammarly to build the AI-native productivity suite of the future, with Superhuman as the central communication layer. This partnership accelerates our mission to help professionals achieve their potential — now at even greater scale. Come shape the future of email, communication, and productivity! BUILD LOVE 💜 At Superhuman, we deeply understand how to build products that people love. We incorporate fun and play; we infuse magic and joy; we make experiences that amaze and delight. It all starts with the right team — a team that deeply cares about values, customers, and each other. CREATE MASSIVE IMPACT 🚀 We're not solving a small problem, and we're not addressing a small market. We're going after email; the one activity that consumes more of our work day than any other. Our ambition doesn't stop there. Next: calendars, notes, contacts, and team communication. We are building the productivity platform of the future. DO THE BEST WORK OF YOUR LIFE 🌟 We have created the frameworks for how to build product market fit and redefined the narrative of how to onboard customers successfully. We have shown the world it’s possible to build a premium productivity brand. Our investors included Andreessen Horowitz, First Round Capital, IVP, Tiger Global Management, Sam Altman, and the founders of Gmail, Dropbox, Reddit, Discord, Stripe, GitHub, AngelList, and Intercom. This time, we’re swinging beyond the fences and fundamentally rethinking how individuals and teams should collaborate. We are building a household brand and a worldwide organization. We are here to do the best work of our lives, and we hope you are too. ROLE 👩🏽‍💻👨‍💻 Own the observability and lifecycle management of AI features across the organization Build tools and infrastructure to enable teams to develop, monitor, and optimize LLM-powered features Design and implement closed-loop evaluation pipelines that automatically validate prompt changes Develop comprehensive metrics and dashboards to track LLM usage: cost per feature, token patterns, and latency. Create systems that tie user feedback to specific prompts and LLM calls Establish best practices and processes for the full lifecycle of prompts: development, testing, deployment, and monitoring Collaborate with engineering teams across the org to ensure they have the tools and visibility needed to build high-quality AI features Technologies we use: Go, Postgres, Kubernetes, Google Cloud, various LLM providers (OpenAI, Anthropic, Google Vertex) SOUND LIKE YOU? 🙌 Experience: You have 4+ years of software development experience with a focus on backend engineering, DevOps, ML Ops, or SRE work. You're proficient in at least one back-end programming language (ideally Go). You have hands-on experience with observability, metrics, and monitoring systems. AI Enthusiast: You believe AI will revolutionize how we work as well as the experiences that we create for our customers. Driven by passion and curiosity, you leverage AI to dramatically increase your own productivity and the impact of your team. Metrics-Driven: You understand percentiles (P90, P95), know how to build meaningful dashboards, and can turn raw data into actionable insights. You've worked with monitoring and observability tools. Systems Thinker: You think in terms of pipelines, lifecycles, and closed loops. You know how to build scalable infrastructure that enables other teams to move faster. Remarkable Quality: You produce work that is striking, worthy of attention, and a contribution to the state of the art. Asynchronous Communicator: You’re effective across various mediums (especially Slack, Notion, and email) and can produce and consume detailed written materials as needed without sacrificing speed. You respond quickly and thoughtfully to unblock others and speed things up. Start-to-Finish Ownership: Acts with 100% responsibility for their own outcomes as well as the outcomes of the company. Bias to action: Speed matters. Takes rapid and decisive steps forward, even in the face of uncertainty, recognizing action is the catalyst for progress and growth. Growth Mindset: You embrace challenges, welcome feedback, and believe you and others can always grow. SALARY INFO 💸 Superhuman takes a market-based approach to compensation, which means base pay may vary depending on your location. Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by location and may be modified in the future. Canada: $128,000-$174,000 CAD Mexico: $1,928,000-$2,405,000 MXN Brazil: R$562,000-R$702,000 BRL Argentina: $103,000-$128,000 USD The salary ranges do not reflect total compensation, which includes base salary, benefits, and company equity. This range is intentionally broad because we are open to considering candidates at multiple levels of seniority within engineering. The exact salary offered will depend on the candidate’s skills, experience, and the level at which they join our team. BENEFITS 🎁 Superhuman offers all team members competitive pay along with a benefits package encompassing the following and more: Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits) Disability and life insurance options 401(k) and RRSP matching (US & Canada only) Paid parental leave 20 days of paid time off per year, 12 days of paid holidays per year (17 days for LatAm), two floating holidays per year, and flexible sick time Generous stipends (including those for caregiving, pet care, wellness, your home office, and more) Annual professional development budget and opportunities Superhuman takes a market-based approach to compensation, so base pay may vary by location. COME JOIN US 🎟️ We value our differences, and we encourage all to apply — especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada). #LI-Remote