Administrative Support - US & Canada

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential! The Opportunity This role is ideal for someone who takes pride in keeping things running smoothly, thrives in a fast-paced and collaborative environment, and wants to grow their career at a global technology company. You'll provide high-quality administrative and operational support to senior leaders and their teams, work across functions and time zones, and play a meaningful role in how the team operates day to day. If you're organized, proactive, and bring genuine care to every interaction, we'd love to hear from you. This position is based in Toronto's financial district and follows a hybrid schedule of 2–3 days per week in the office. What You'll Contribute Executive & Administrative Support: Provide day-to-day administrative support to assigned leaders, coordinating seamlessly across functions and time zones. Manage complex travel arrangements including transportation, accommodation, and itinerary logistics. Own calendar and schedule management, including meeting preparation, agenda coordination, and tracking of open action items. Process expense reports and procurement requests accurately and on time. Support new hire onboarding, including IT equipment coordination and workspace setup. Handle confidential information with professionalism and sound judgment at all times. Office & Facilities Coordination: You'll be the go-to person for keeping the office running — the kind of role where your impact is felt even when no one can quite put their finger on why everything just works. Serve as the primary point of contact for day-to-day office operations and workspace needs. Manage meeting room bookings and availability, and fulfill office requests in a timely manner. Oversee supply inventory, storage, and shared space organization Partner with facilities and IT teams to resolve issues and escalate when appropriate. Team & Event Coordination: Plan and execute offsite meetings, team events, and associated logistics from end to end, ensuring a seamless experience for all participants. What We're Seeking Bachelor's degree or equivalent; additional qualifications in administrative support, business, or hospitality are a plus. Experience in an administrative, office coordination, or customer-facing role — we welcome motivated candidates who are eager to learn and grow. Proficiency in Microsoft 365, particularly Outlook, Word, Excel, and PowerPoint. Strong organizational skills and a natural ability to prioritize competing demands without losing composure. Excellent written and verbal communication skills with a professional, warm, and approachable style. Sharp attention to detail and a proactive, solutions-oriented mindset. Comfortable working across cross-functional and international teams in multiple time zones. Trusted to handle sensitive information with discretion and good judgment. Our Offer to You An inclusive culture strongly reflects our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others. The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences. Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie. #LI-AJ1 Why Make a Move to FICO? At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics.  You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more. FICO makes a real difference in the way businesses operate worldwide: •    Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders. •    Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems. •    Lending — 3/4 of US mortgages are approved using the FICO Score. Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career.  Join FICO and help change the way business thinks! Learn more about how you can fulfil your potential at www.fico.com/Careers FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply. Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy