Job Description
ABOUT THE TEAM
We’re a high-performance, high-trust Account Management team that works with some of the largest and most recognized logos in the world. Every team member contributes to our success, bringing a mix of grit, creativity, and customer obsession to every interaction. We celebrate progress as much as results, sharing best practices openly and learning fast from every win and loss. We push each other to be better and celebrate our successes together.
Our culture rewards initiative and impact. You’ll be empowered to take ownership, experiment, and think strategically about how to drive growth and expansion within your set of accounts. We combine the hustle of a startup with the discipline of an enterprise GTM team - balancing urgency with operational excellence.
If you’re someone who thrives in a team-first, growth-minded environment, where performance is recognized, voices are heard, and the bar is always rising - this is the place for you.
YOUR MISSION
Our belief is simple: making customers better, makes better customers. As a Strategic Account Manager you will manage a handful of MURAL’s most strategic customers by applying a human-centered approach. Account Managers play an integral role in our business, building strong working relationships with each and every client and driving annual renewals and opportunistic upsells.
WHAT YOU'LL DO
- Serve as the strategic partner and main point of contact for a select portfolio of high-value, enterprise customers.
- Understand each customer’s business goals and proactively identify new ways Mural can drive measurable impact and ROI.
- Lead strategic planning and success reviews to help customers fully leverage Mural in achieving their transformation and collaboration objectives.
- Manage complex customer relationships with multiple stakeholders, ensuring adoption and engagement at every level of the organization.
- Own renewals and expansion opportunities, driving customer retention and revenue growth across your accounts.
- Build trusted, consultative relationships with business leaders and champions, becoming a go-to advisor on how Mural supports their strategic priorities.
- Collaborate cross-functionally with Customer Success, Product, Marketing, and Sales to deliver a cohesive, world-class customer experience.
- Help shape the future of our Account Management organization by refining processes, sharing best practices, and contributing to scalable growth.
- Act as the voice of the customer internally, sharing insights that inform product innovation and go-to-market strategies.
WHAT YOU'LL BRING
- 10+ years of experience leading enterprise or strategic accounts within a SaaS organization, delivering measurable business impact.
- 5+ years managing multi-million-dollar portfolios with individual accounts exceeding $500K in ARR.
- A proven record of driving complex renewals, expansions, and executive alignment at the C-suite level.
- Deep experience working with large, global, matrixed organizations, navigating procurement, governance, and change management.
- Strategic and analytical mindset with the ability to build multi-year account plans that tie customer outcomes to growth targets.
- Exceptional executive presence and communication skills, able to influence and guide senior stakeholders toward shared success.
- Ability to thrive in fast-paced environments, shaping best practices, mentoring peers, and contributing to the evolution of the GTM organization.
- Possess a strong passion for innovation and learning, always exploring how emerging technologies can accelerate customer transformation.
EQUAL OPPORTUNITY
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.