Job Description
About the company
Trust Wallet is the leading non-custodial cryptocurrency wallet, trusted by over 200 million people worldwide to securely manage and grow their digital assets. Our vision is to give individuals the freedom to own their assets, confidently participate in the future economy, and access opportunities that enhance their lives. Our mission is to be a trusted personal companion — helping users safely navigate Web3, the on-chain economy, and the emerging AI-powered future. With support for over 10 million assets across 100+ blockchains, Trust Wallet offers a seamless, multi-chain experience backed by industry-leading self-custody technology, a vibrant community, and a growing ecosystem of partners.
About the role
As an Account Manager (Business Development), you will own and grow Trust Wallet’s critical relationships with fiat on-ramp and swap providers. You aren't just managing contacts; you are a strategic partner responsible for the commercial success and technical health of these integrations.
Key Responsibilities
Strategic Relationship Management
- Own the end-to-end relationship with fiat providers and swap aggregators. Lead weekly and monthly business reviews to align on goals.
- Advocacy & Conflict Resolution: Act as the voice of the partner internally while holding partners accountable to high service standards (SLAs). Lead tough conversations when performance dips.
- Maintain a broad understanding of partner contracts and regulatory requirements to ensure long-term compliance and stability.
Growth & Performance Analysis
- Monitor and report on metrics: conversion rates, transaction volume, revenue, and success rates.
- Insight-Led Growth: Don't just report data—use it. Identify regional trends and friction points to suggest ways partners can increase their share of wallet.
- Executive Reporting: Build structured reports for BD leadership that highlight risks, successes, and actionable recommendations.
Product & User Experience Advocacy
- User Journey Mapping: Deeply understand the flow from "App Download" to "Token Swap." Identify where users drop off and why.
- Roadmap Influence: Partner with Product and Engineering to prioritize feature requests and technical fixes that improve the partner/user experience.
Cross-Functional Collaboration
- Work with Marketing on partner campaigns, Legal on process changes, and Analytics to ensure data integrity.
- Operational Excellence: Build scalable processes for onboarding new partners and managing Quarterly Business Reviews (QBRs).
Requirements
- Experience: 3–5 years in Account Management, Partnerships, or BD Operations. Experience in Fintech, Crypto, or Payments is a significant advantage.
- Communication: Exceptional English skills. You are confident leading high-stakes calls and can simplify complex technical data into clear business "wins."
- Web3 Knowledge: A solid grasp of non-custodial wallets, gas fees, and the fiat-to-crypto ecosystem. You should understand how a "swap" works on-chain.
- Analytical Skills: Proficient with spreadsheets and reporting tools. You enjoy finding the "story" behind the numbers.
- Mindset: Proactive, organized, and comfortable in a fast-paced, fully remote environment. You are a "growth-minded" collaborator.
ADDITIONAL INFORMATION
This is a global and fully remote role. You must have the right to work for the country you are based.
WHY WORK AT TRUST WALLET?
- Be a part of the world’s leading blockchain ecosystem that continues to grow.
- Excellent learning and career development opportunities.
- Work alongside diverse, world-class talent, in an environment where learning and growth opportunities are endless.
- Tackle fast-paced, challenging and unique projects.
- Work in a truly global organization, with international teams and a flat organizational structure.
- Work fully remotely with flexible working hours.
- Enjoy competitive salary and benefits.
Apply today to join our team in building the world’s most trusted and secure crypto wallet and enable a decentralized future for everyone.
Trust Wallet is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
*Due to the large amount of the applications, please consider your application as unsuccessful should you not be contacted within 4 weeks from your application date.