Job Description
Launched in 2018, Forethought offers the world’s most advanced AI agents for CX — enterprise-ready and built for every customer moment. Handling billions of monthly interactions for leading companies like Upwork, Grammarly, Airtable, and Datadog, Forethought’s AI agents think, act, and improve — delivering better customer experiences and scalable business impact.
We are tackling a $400B+ market opportunity, and we’re assembling a world-class team of Account Executives to help us get there.
About the Role
This is a full-cycle Account Executive role responsible for owning both inbound and outbound opportunities, managing deals from initial discovery through close, and driving expansion within existing customer accounts.
In this role, you will work closely with customer experience and support leaders at mid-market and enterprise organizations to understand their operational challenges and help them adopt AI-driven solutions that improve efficiency, reduce support burden, and deliver better customer outcomes.
This role is well suited for an experienced B2B SaaS seller who enjoys consultative, multi-stakeholder sales cycles and is comfortable selling a technical, AI-enabled platform. You will partner closely with Solutions, Implementation, and Customer Success teams throughout the sales process to ensure strong alignment and long-term customer value.
What You'll Be Doing (Responsibilities):
Identify high-potential business and verticals and develop and execute outbound strategies to bring them to Forethought
Turn inbound demand into happy Forethought customers
Manage our sales pipeline, utilizing the sales process and playbook in place.
Define and communicate the specific benefits of Forethought appropriate for each user, from the first discovery, demo and trial process.
Own New Business opportunities from start-to-finish along with Expansion for our current customer base.
Who You Are (Skill):
7+ years in a closing and quota-carrying role, while consistently exceeding monthly and quarterly sales targets
Experience in B2B SaaS. Preferably has sold AI in a Mid-Market and/or Enterprise role.
Proven track record of long-term customer retention
Technical competency to understand Forethought's software and build great relationships with CX leaders
Problem-solving chops, and an enthusiasm for making a large impact
Startup experience is a plus!
What You Get
A chance to be a member of a hyper-growth startup with equity to match
An opportunity to help us define a new market within AI
Ability to solve challenging problems with a world-class team
A low ego company culture that is obsessed with feedback and helping each other grow
Hybrid in-office vs. remote structure that allows you to choose where you get your best work done
Competitive medical, dental, and vision coverage
Paid maternity, paternity & adoption leave
Unlimited paid time off
Compensation
The salary range, $125K-$150K base reflects the target for new hire base salaries; final offers are tailored to the candidate's specific location, years of experience, and job-related competencies.
If you’re ready to drive impact at scale, sell into enterprise accounts, and help shape the future of AI-powered customer support, we’d love to hear from you – apply today!