Job Description
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
What's the opportunity?
As a Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business in Latin America. We’re building a world-class sales organization, and the road ahead is going to be very exciting.
In this role, you'll be a key player in driving Intercom's growth and acquiring new clients within the LATAM region. You’ll have the chance to engage with top companies, generate new business opportunities, and make a significant impact on both regional and global business objectives. This is an opportunity to shape the future of our LATAM strategy, develop your career in a high-impact role, and play a key part in elevating the bar for success as we scale.
What will I be doing?
Drive the acquisition of new clients and manage the full sales cycle (prospecting to closing) in the LATAM market
Build and maintain a healthy sales pipeline, consistently prospecting to meet monthly and quarterly revenue goals
Provide timely and accurate forecasts and clear visibility on revenue performance
Stay updated on product knowledge and evolving processes
Develop and deliver tailored product demos to address each client’s unique challenges and needs
Take a consultative approach to sales, identifying and addressing customer pain points while positioning our solutions as trusted partners
Focus on exceeding sales targets and demonstrating competitiveness.
Engage in team development and mentoring.
Represent the voice of the customer to cross-functional teams (Marketing, Product).
Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team
Adapt quickly to changes in market conditions, customer needs, and product updates
Use creative problem-solving to overcome obstacles and close deals
Leverage sales tools and CRM software to track leads, progress, and activities
Negotiate contract terms to close deals while maintaining healthy margins
Exhibit grit and determination to succeed, overcoming challenges and driving results.
Willingness to travel within the country to support client needs and business objectives
What skills do I need?
4+ years of experience as an Account Executive.
2+ years of SaaS experience selling similar products.
Must be fluent in Portuguese; proficiency in Spanish is also a plus.
Strong sales instincts and track record hitting and exceeding quota
Exceptional written and verbal communication
Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes
Ability to close net new business in a competitive landscape
Exhibits a growth mindset, intellectual curiosity, and ambition
Benefits
We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for employees, friends, and family!
*Proof of eligibility to work in the United States is required.
The OTE range for candidates within the San Francisco Bay Area is $226,000-$270,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
#LI-Hybrid
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.