Job Description
Job Description
Every day, Agilent Service Engineers help our customers to solve issues that enable scientists to make discoveries that improve the quality of life. Through our work, we deliver insights and provide support that keeps labs running smoothly and more efficiently.
Would you like to build your engineering career working with instruments, customers, or labs, whilst continuously learning about new instruments, software, applications, and consumables, to then help understanding and solving customer problems by delivering high-level customer service, to drive and build customer success? This is an excellent opportunity to join a growing and dynamic organization!
At Agilent, we value a passion for science, a focus on results and a commitment to greater good. Drive, talent and experience can vary from individual to individual, but together we have a common thread we call One Agilent.
We are dedicated to fostering a healthy work environment that inspires collaboration and innovation in a global scientific community. A space that fulfils an individual's purpose in a meaningful way. A place where everyone can achieve their potential, with a team that aims high, in a company that supports a flexible working environment with your well-being in mind.
The Role:
This role entails providing not only hands-on technical but also application support to our customers and colleagues. Work on-site at a variety of labs and support the customers with product solutions across GC/LC/GCMS/ LCMS, as well as multi-vendor systems solutions.
We will make sure you get all the training and development opportunities you need to become the best in your field, including learning about new applications and workflows in Agilent’s state-of-the-art demo facility
Install and optimize hardware/software/network products, perform maintenance and repairs, diagnose and resolve product performance issues, address applications related issues and provide end-to-end solutions at customer sites; deliver fully coordinated solutions, which may include peripherals, communications, operating systems, and applications software.
Ensure customer satisfaction by guiding and training users on preventive maintenance and configurations, as well as how to effectively use the systems to their advantage. Demonstrate and train customers how to use and optimize high end features of Agilent' software platforms to their benefit. Additionally, share your expertise and train other Service Engineers across Agilent's product solutions!
Work with the sales team to deliver bespoke one-to-one consulting related to the customer's specific application needs.
In addition, develop innovative application solutions across various market segments like Environmental, Food, Energy & Chemicals and Pharmaceutical. Applying interpersonal skills, creativity and a can-do approach are fundamental for the role.
Qualifications
The candidate requirements:
Master’s degree in chemistry, Food, Environment, Molecular Biology, Biochemistry or similar background in life sciences,
Expertise in analytical techniques and method development (GC/ HPLC/UHPLC/ MS) in a similar position or as an End-user,
Problem-solving skills, particularly for fixing, applications support and/or general instrument maintenance,
Experience with the Agilent solutions is desired but not essential.
Apart from these more technical skills, we are also looking for:
a strong desire to learn and expand your skill set,
enjoy working remotely, whilst engaging and visiting customers on-site,
excellent written and verbal communication skills,
the ability to coordinate and prioritize efficiently,
a strong attention to detail and processes, ensuring compliance with Agilent's Quality standards,
ability to handle customer expectations and balance customer requirements with business needs,
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.
Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required:
35% of the Time
Shift:
Day
Duration:
No End Date
Job Function:
Services & Support